Tingono's Blog

Preparing Your Database for the AI & Agent Revolution

sami@tingono.com (Sami Kaipa) — Thu, 15 Jan 2026 16:25:24 GMT

Why Data Architecture Is Becoming the Real Competitive Advantage

Tingono’s Reaction to McKinsey’s State of AI 2025

parry@tingono.com (Parry Bedi) — Tue, 09 Dec 2025 20:22:52 GMT

The Industry Is Maturing — And That’s Good News for Customer Success & AI-Driven Organizations

The Hidden Cost of Model Drift: Why Ongoing AI Maintenance Matters

sami@tingono.com (Sami Kaipa) — Tue, 28 Oct 2025 15:41:02 GMT

In the rush to adopt AI, many companies focus on the excitement of getting models live. But what happens after deployment is just as critical—if not more so.

From San Francisco to Sundance to NYC: Takeaways for Modern CS

andrew@tingono.com (Andrew Snyder) — Tue, 14 Oct 2025 18:11:57 GMT

Tingono being remote means I get to live and work from my home state of North Carolina—which is great...until my calendar decided to play Tetris with time zones.

What I’ve Learned as a One-Man Prospecting Team at Tingono

andrew@tingono.com (Andrew Snyder) — Wed, 20 Aug 2025 14:50:22 GMT

My career in prospecting started far from the world of SaaS. I cut my teeth in ticket sales at various sports organizations, where the playbook was simple: dial hundreds of numbers a day and push season tickets, group tickets, and single-game tickets. Then do it all again the next day. It was a grind, full of rejection and small wins, but it taught me lessons I still lean on today.

Reactive to Proactive: How Generative AI Is Reshaping CSM Workflows

tienan@tingono.com (Tienan Li) — Fri, 11 Jul 2025 14:21:23 GMT

Customer Success teams have long relied on dashboards and playbooks to spot churn and drive expansion—but those tools are inherently reactive. They tell you what might happen, but not what to do next.

Hiring in the AI Age: Why It Feels Like Dating (And What I Learned at Tingono)

parry@tingono.com (Parry Bedi) — Tue, 10 Jun 2025 14:38:15 GMT

If you’d told me a few years ago that hiring would start to feel like dating, I would have laughed. But after leading Tingono’s search for our first sales hire, I can’t think of a better analogy.

Usage Data is a Goldmine for Customer Success

mateus@tingono.com (Mateus de Oliveira) — Wed, 04 Jun 2025 19:20:07 GMT

CRM data is great—but usage tells the full story.

Prediction Without Action: Why Churn Insights Alone Won’t Save Your Customers

sami@tingono.com (Sami Kaipa) — Wed, 21 May 2025 17:39:27 GMT

Churn prediction has become a core part of modern Customer Success strategies — and for good reason. Knowing which customers are at risk is critical. But insight without action? That’s just noise.

Harnessing Agentic AI to Redefine Customer Success & Boost NRR

parry@tingono.com (Parry Bedi) — Tue, 06 May 2025 19:10:32 GMT

In today’s economic climate, Customer Success leaders are facing more pressure than ever, and fewer resources to rise to the challenge. Shrinking teams, reduced influence within the organization, and increasing demands to prove direct revenue impact have created a new, high-stakes reality for CS.