--- title: "From San Francisco to Sundance to NYC: Takeaways for Modern CS" description: "Three weeks, three CS conferences, and one clear message: the future of Customer Success is proactive, predictive, and powered by Agentic AI." image: https://tingono.ai/hubfs/AI-Generated%20Media/Images/A%20bunch%20of%20people%20sitting%20in%20a%20large%20convention%20center%20room%20listening%20to%20a%20presenter%20speak%20The%20topic%20of%20conversation%20is%20on%20How%20Agentic%20AI%20Is%20Shaping%20Customer%20Success.png --- Product Overview Benefits Predict Proactively uncover opportunities and risks. Prepare All your customer data in a single view. Pursue Automate and capture revenue faster. Use cases Upsell Cross-sell Churn Integrations CSPs Resources Being Data Driven Blog FAQs Security & Compliance About [Watch a demo](https://www.tingono.com/choose-how-to-see-a-tingono-demo) Product Overview --- Benefits Predict Prepare Pursue --- Use Cases Upsell Cross-sell Churn --- Integrations CSPs --- Resources Being Data Driven Blog FAQs Security & Compliance --- About --- [Watch a demo](https://www.tingono.com/choose-how-to-see-a-tingono-demo) [ ⬅️ Back to posts ](https://tingono.ai/blog) Filter By Categories - [Revenue Growth](https://tingono.ai/blog/topic/revenue-growth) - [AI / ML](https://tingono.ai/blog/topic/ai-ml) - [Customer Retention](https://tingono.ai/blog/topic/customer-retention) - [GTM](https://tingono.ai/blog/topic/gtm) - [SaaS](https://tingono.ai/blog/topic/saas) # From San Francisco to Sundance to NYC: Takeaways for Modern CS [![Andrew Snyder](https://tingono.ai/hubfs/Andrew.jpeg)](https://tingono.ai/blog/author/andrew-snyder) By [Andrew Snyder](https://tingono.ai/blog/author/andrew-snyder) October 14, 2025 [**](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Ftingono.ai%2Fblog%2Ffrom-san-francisco-to-sundance-to-nyc-takeaways-for-modern-cs) [**](http://www.linkedin.com/shareArticle?mini=true&url=https://tingono.ai/blog/from-san-francisco-to-sundance-to-nyc-takeaways-for-modern-cs) [**](https://www.twitter.com/share?url=https%3A%2F%2Ftingono.ai%2Fblog%2Ffrom-san-francisco-to-sundance-to-nyc-takeaways-for-modern-cs) **  [Customer Retention](https://tingono.ai/blog/topic/customer-retention) [Customer Expansion](https://tingono.ai/blog/topic/customer-expansion) [AI / ML](https://tingono.ai/blog/topic/ai-ml) Tingono being remote means I get to live and work from my home state of North Carolina—which is great...until my calendar decided to play Tetris with time zones.    **Week 1:** San Francisco for Customer Success Summit and the Chief Customer Officer Summit.  **Week 2:** Sundance for CS100.   **Week 3:** New York for Customer Success Week.     So, naturally, I did what any rational person would do: stuffed snacks into a backpack, memorized every airport coffee line from SFO to JFK, and pinballed from coast to mountains to coast. Somewhere between jet lag and too many lanyards, I realized my favorite way to understand what’s *actually* happening in CS is just talking to people.    Three weeks of those conversations later, a few patterns stood out loud and clear.    **1️⃣ Actions beat dashboards**    Dashboards are helpful. But the teams winning right now are the ones that move from *signal → action → outcome*. They’re building systems where risk alerts trigger plays automatically—so they act *before* the QBR turns into a post-mortem.    That’s exactly the shift Tingono helps power: action-ready insights that prioritize where to focus and what to do next. Because prettier charts don’t reduce churn—*timely action does.*    **2️⃣ “Value provided” ≠ “Value realized”**    One of the spiciest consistent talking points was about proving impact, not activity — to both your **customers** *and* your **company**. Too many teams stop at “we delivered value.” The best ones go further and make sure customers actually *see* and *feel* that value.    They don’t just send adoption metrics; they connect the dots between usage, outcomes, and business impact — “Because you did X, you achieved Y.”  Internally, the same shift is happening. Winning CS orgs tie every save and expansion back to revenue metrics: NRR, GRR, and pipeline influenced.    **3️⃣ Earlier beats louder**    By the time churn risk is obvious, it’s expensive. The best teams are spotting early behavioral and commercial shifts *weeks* in advance—then nudging customers before things wobble.    Think of it as “customer success time travel.” Predictive models plus smart automation mean you’re solving problems *before* they make it to a renewal deck.    **4️⃣ Automate context, not conversation**    Nobody wants to sound robotic. The pattern that works: automate the prep—data pulls, insights, recommendations—so humans can handle the nuance.    That’s what Tingono’s intelligence layer delivers—pre-call briefs, next-best actions, and prioritized queues that free CSMs from spreadsheets and slide decks.    **5️⃣ AI isn’t coming. It’s here.**    Agentic AI isn’t a theory anymore...it’s running inside the best CS orgs. AI is already surfacing risk, recommending plays, and following through automatically.    At Tingono, we see this daily: customers cutting churn and driving expansions without adding headcount, because their systems think *with* them, not just for them.    **6️⃣ Finance is your friend**    When CS and Finance agree on metrics, the “prove our value” conversation disappears. A few companies are even running “CS P&L” reviews—forecasted risk, saves won, and expansion pipeline—all in one view.    That’s the future: CS as a measurable growth driver, not just a department of good intentions.    **7️⃣ Learning loops beat heroics**    The best teams treat their playbooks like products: launch, measure, iterate. Every save or expansion becomes a data point that sharpens the next one.   That’s where AI + human collaboration shines—systems learn, CSMs adapt, and the loop keeps compounding value.    **🎤 Bonus Takeaway: Jimmer Fredette can still get buckets**    CS100 Summit in Sundance brought all the insights—and, yes, watching Jimmer Fredette casually drain jumpers from the logo (metaphorically) during the keynote was an unexpected highlight.     **☕ Closing thought**    From San Francisco to Sundance to New York, the signal was consistent: The future of Customer Success is **proactive, predictive, and human**.    AI anticipates and accelerates. People build the relationship. When those two collaborate, teams stop defending value—and start *creating* it.    That’s the motion we’re building toward at Tingono: fewer “FYIs,” more “action taken".  ![](https://tingono.ai/blog/Marketplace/inboundplace/Card_Based_Blog/Images/placeholder_200x200.png) ### Popular Stories [10 Must Read LinkedIn Posts: Customer Success (Mar 2023)](https://tingono.ai/blog/10-must-read-linkedin-posts-customer-success-mar-2023) Apr 04, 2023 [The rise and (totally unnecessary) burnout of Customer Success](https://tingono.ai/blog/the-rise-and-totally-unnecessary-burnout-of-customer-success) Aug 01, 2022 [Reactive to Proactive: How Generative AI Is Reshaping CSM Workflows](https://tingono.ai/blog/reactive-to-proactive-how-generative-ai-is-reshaping-csm-workflows) Jul 11, 2025 ### Popular Tags [Revenue Growth](https://tingono.ai/blog/topic/revenue-growth) [AI / ML](https://tingono.ai/blog/topic/ai-ml) [Customer Retention](https://tingono.ai/blog/topic/customer-retention) [GTM](https://tingono.ai/blog/topic/gtm) [SaaS](https://tingono.ai/blog/topic/saas) [Business Data](https://tingono.ai/blog/topic/business-data) [Customer Expansion](https://tingono.ai/blog/topic/customer-expansion) [Business Metrics](https://tingono.ai/blog/topic/business-metrics) [Automation](https://tingono.ai/blog/topic/automation) [Data](https://tingono.ai/blog/topic/data) [Churn](https://tingono.ai/blog/topic/churn) [startup](https://tingono.ai/blog/topic/startup) [Hiring](https://tingono.ai/blog/topic/hiring) [Risks](https://tingono.ai/blog/topic/risks) [SOC 2](https://tingono.ai/blog/topic/soc-2) [Security](https://tingono.ai/blog/topic/security) [Previous Post](https://tingono.ai/blog/what-ive-learned-as-a-one-man-prospecting-team-at-tingono) ##### [What I’ve Learned as a One-Man Prospecting Team at Tingono](https://tingono.ai/blog/what-ive-learned-as-a-one-man-prospecting-team-at-tingono) [Next Post](https://tingono.ai/blog/the-hidden-cost-of-model-drift-why-ongoing-ai-maintenance-matters) ##### [The Hidden Cost of Model Drift: Why Ongoing AI Maintenance Matters](https://tingono.ai/blog/the-hidden-cost-of-model-drift-why-ongoing-ai-maintenance-matters) Connect [![Share on linkedin](https://tingono.ai/hubfs/linkedin-color.png) ](https://www.linkedin.com/company/tingono) [![Share on twitter](https://tingono.ai/hubfs/twitter-color.png) ](https://twitter.com/tingono_ai) [![Share on facebook](https://tingono.ai/hubfs/facebook-color.png) ](https://www.facebook.com/TingonoAI) [![Share on email](https://tingono.ai/hubfs/email-color.png) ](mailto:hello@tingono.com) [![Share on rss](https://tingono.ai/hubfs/rss-color.png) ](https://www.tingono.com/blog/rss.xml) [Terms of Use](https://www.tingono.com/terms) [Privacy Policy](https://www.tingono.com/privacy) © 2022 Tingono Inc. 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