The Hidden Cost of Model Drift: Why Ongoing AI Maintenance Matters
In the rush to adopt AI, many companies focus on the excitement of getting models live. But what happens after deployment is just as critical—if not more s...
From San Francisco to Sundance to NYC: Takeaways for Modern CS
Tingono being remote means I get to live and work from my home state of North Carolina—which is great...until my calendar decided to play Tetris with time ...
Reactive to Proactive: How Generative AI Is Reshaping CSM Workflows
Customer Success teams have long relied on dashboards and playbooks to spot churn and drive expansion—but those tools are inherently reactive. They tell yo...
Hiring in the AI Age: Why It Feels Like Dating (And What I Learned at ...
If you’d told me a few years ago that hiring would start to feel like dating, I would have laughed. But after leading Tingono’s search for our first sales ...
Prediction Without Action: Why Churn Insights Alone Won’t Save Your Cu...
Churn prediction has become a core part of modern Customer Success strategies — and for good reason. Knowing which customers are at risk is critical. But i...
Harnessing Agentic AI to Redefine Customer Success & Boost NRR
In today’s economic climate, Customer Success leaders are facing more pressure than ever, and fewer resources to rise to the challenge. Shrinking teams, re...
Behind the Scenes: Predicting Churn with Impact
Churn prediction is often portrayed as a magical solution or a crystal ball for Customer Success teams. But in reality, it’s far from that. At Tingono, we ...
The Dynamic Duo: AI and Your SaaS Startup’s Success
1. Personalization and Automation: Your Dynamic Duo Picture this: You’re a SaaS startup wizard, juggling user preferences and repetitive tasks like a pro. ...
How Customer Expansion Can Boost Your Customer Success Strategy
Customer success is not only about retaining your existing customers, but also about growing their value over time. Customer expansion is the strategy of i...