Saving SaaS Accounts- Even When Champions Leave
In the dynamic landscape of SaaS enterprise solutions, losing a champion within an account can feel like a heavy blow.
Lizzy Lane
Posts by Lizzy Lane
Retaining Your Ideal Customer with a Better Post-Sales Experience: Lev...
So you’ve figured out your ideal customer: they have a critical problem your product is perfectly suited to solve, and they have the money to pay for it.
Predict with Tingono: Leveraging AI for Fired Up CS
You might be wondering what it’s like to actually use Tingono.
Unlocking Success: Aligning Orgs Under Better RevOps
Ever felt like you’re just going through the motions at work?
What are the Secrets to the Best SaaS Onboarding Experience?
In today's competitive business landscape, acquiring new customers can be a huge challenge.
How CSMs Empower Customers to Achieve Value
In today's competitive business landscape, companies strive not only to attract new customers but also to retain and nurture their existing ones.
Product Usage Data Is The Key To Great Predictive Analytics
We know that across the world of SaaS, businesses are generating a ton of data through customer interactions and product usage, every day.
The Best CS Tool in Your Arsenal: Predictive Analytics
Taking a peek into the future is a skill many of us are trying to master, but few are doing very well at.
How Tingono Adds a Refreshing New Intelligence Layer to Gainsight
Gainsight changed the game for customer success in 2009 with its all-in-one tool for tracking customer engagement, measuring account health, and driving ov...
