Tingono’s Reaction to McKinsey’s State of AI 2025
The Industry Is Maturing — And That’s Good News for Customer Success & AI-Driven Organizations
Parry Bedi
Posts by Parry Bedi
Hiring in the AI Age: Why It Feels Like Dating (And What I Learned at ...
If you’d told me a few years ago that hiring would start to feel like dating, I would have laughed. But after leading Tingono’s search for our first sales ...
Harnessing Agentic AI to Redefine Customer Success & Boost NRR
In today’s economic climate, Customer Success leaders are facing more pressure than ever, and fewer resources to rise to the challenge. Shrinking teams, re...
How to Boost Your Net Revenue Retention (NRR) in 2024
Net revenue retention (NRR) is one of the most important metrics for SaaS businesses. It measures how much revenue you retain from your existing customers ...
Introducing The Insidious Customer Success Fallacy You Must Know About
Is your Customer Success (CS) team primarily measured against an NPS or CSAT score?
How Tingono uses ChatGPT to help B2B post-sales teams boost revenue
There’s been a ton of talk lately about generative AI. You can find hundreds of how-to posts or videos about how to use ChatGPT in your daily life.
4 Signs You Aren’t As Data Driven As You Think: Part 2 - Messy Data
Sami and I started Tingono to deal with a specific problem, namely boosting recurring revenue growth. You can read more about it in my very first blog post...
4 Signs You Aren’t As Data Driven As You Think: Part 1- Data Siloes
In 2022, the world created around 2.5 quintillion bytes of data every day!
How to Increase Recurring Revenue from Existing Customers: Part 4 of 4
The future’s so bright, I gotta wear shades. 😎
How to Increase Recurring Revenue from Existing Customers: Part 3 of 4
A big part of the hiring process for us at Tingono, and in most places, is hiring for a good cultural fit.