Sai Narendran

Sai Narendran

While at Tingono, Sai was the Technical Product Manager, supporting product, design, and engineering teams.

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Posts by Sai Narendran

The rise and (totally unnecessary) burnout of Customer Success

Have you ever stopped to consider the wonder that is a Customer Success Manager (CSM)? I mean, how do they make so many customers successful, anyway?

When surprises aren’t fun: the pain of customer churn

Surprise! Unless your coworkers are throwing you a birthday party or you’re getting an unexpected raise, surprises are generally not something we embrace i...

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