--- title: Tingono's Blog | Customer Expansion (2) description: Customer Expansion | Learn how to use automation and machine learning to improve revenue retention, customer retention, and recurring revenue. (2) --- Product Overview Agents Tara, CSM AM Agent (Coming Soon) RM Agent (Coming Soon) Resources Blog Integrations FAQs Security & Compliance About Login [Get Demo](https://www.tingono.com/choose-how-to-see-a-tingono-demo) Product Overview --- Agents Tara, CSM AM Agent (Coming Soon) RM Agent (Coming Soon) --- Resources Blog Integrations FAQs Security & Compliance --- About Login --- [Get Demo](https://www.tingono.ai/book-a-demo) # Tingono's blog Read the latest from Team Tingono ## Latest Stories [![Sami Kaipa](https://tingono.ai/hs-fs/hubfs/Sami.png?width=20&name=Sami.png) Sami Kaipa](https://tingono.ai/blog/author/sami-kaipa) Jan 15, 2026 ## [Preparing Your Database for the AI & Agent Revolution](https://tingono.ai/blog/preparing-your-database-for-the-ai-agent-revolution) [AI / ML](https://tingono.ai/blog/topic/ai-ml) [**](https://tingono.ai/blog/preparing-your-database-for-the-ai-agent-revolution) [![Parry Bedi](https://tingono.ai/hs-fs/hubfs/Parry.jpeg?width=20&name=Parry.jpeg) Parry Bedi](https://tingono.ai/blog/author/parry-bedi) Dec 09, 2025 ## [Tingono’s Reaction to McKinsey’s State of AI 2025](https://tingono.ai/blog/tingonos-reaction-to-mckinseys-state-of-ai-2025) [AI / ML](https://tingono.ai/blog/topic/ai-ml) [Automation](https://tingono.ai/blog/topic/automation) [Data](https://tingono.ai/blog/topic/data) [**](https://tingono.ai/blog/tingonos-reaction-to-mckinseys-state-of-ai-2025) [![Sami Kaipa](https://tingono.ai/hs-fs/hubfs/Sami.png?width=20&name=Sami.png) Sami Kaipa](https://tingono.ai/blog/author/sami-kaipa) Oct 28, 2025 ## [The Hidden Cost of Model Drift: Why Ongoing AI Maintenance Matters](https://tingono.ai/blog/the-hidden-cost-of-model-drift-why-ongoing-ai-maintenance-matters) [AI / ML](https://tingono.ai/blog/topic/ai-ml) [Automation](https://tingono.ai/blog/topic/automation) [Data](https://tingono.ai/blog/topic/data) [**](https://tingono.ai/blog/the-hidden-cost-of-model-drift-why-ongoing-ai-maintenance-matters) ## Featured Stories Filter By Categories - [Revenue Growth](https://tingono.ai/blog/topic/revenue-growth) - [AI / ML](https://tingono.ai/blog/topic/ai-ml) - [Customer Retention](https://tingono.ai/blog/topic/customer-retention) - [GTM](https://tingono.ai/blog/topic/gtm) - [SaaS](https://tingono.ai/blog/topic/saas) August 18, 2022 [Revenue Growth](https://tingono.ai/blog/topic/revenue-growth) [Customer Retention](https://tingono.ai/blog/topic/customer-retention) [Customer Expansion](https://tingono.ai/blog/topic/customer-expansion) [Automation](https://tingono.ai/blog/topic/automation) ## [The benefits of investing in digital CS tools](https://tingono.ai/blog/the-benefits-of-investing-in-digital-cs-tools) There have been a number of articles already written about the rise in popularity of Customer Success (CS). So we won’t rehash that topic. Rather, let’s ta... [![Carl Timm](https://tingono.ai/hs-fs/hubfs/Carl.jpg?width=20&name=Carl.jpg) Carl Timm](https://tingono.ai/blog/author/carl) [**](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Ftingono.ai%2Fblog%2Fthe-benefits-of-investing-in-digital-cs-tools) [**](http://www.linkedin.com/shareArticle?mini=true&url=https://tingono.ai/blog/the-benefits-of-investing-in-digital-cs-tools) [**](https://www.twitter.com/share?url=https%3A%2F%2Ftingono.ai%2Fblog%2Fthe-benefits-of-investing-in-digital-cs-tools) August 01, 2022 [Customer Retention](https://tingono.ai/blog/topic/customer-retention) [Customer Expansion](https://tingono.ai/blog/topic/customer-expansion) [GTM](https://tingono.ai/blog/topic/gtm) ## [The rise and (totally unnecessary) burnout of Customer Success](https://tingono.ai/blog/the-rise-and-totally-unnecessary-burnout-of-customer-success) Have you ever stopped to consider the wonder that is a Customer Success Manager (CSM)? I mean, how do they make so many customers successful, anyway? [![Sai Narendran](https://tingono.ai/hs-fs/hubfs/Sai.png?width=20&name=Sai.png) Sai Narendran](https://tingono.ai/blog/author/sai) [**](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Ftingono.ai%2Fblog%2Fthe-rise-and-totally-unnecessary-burnout-of-customer-success) [**](http://www.linkedin.com/shareArticle?mini=true&url=https://tingono.ai/blog/the-rise-and-totally-unnecessary-burnout-of-customer-success) [**](https://www.twitter.com/share?url=https%3A%2F%2Ftingono.ai%2Fblog%2Fthe-rise-and-totally-unnecessary-burnout-of-customer-success) July 25, 2022 [Revenue Growth](https://tingono.ai/blog/topic/revenue-growth) [Customer Retention](https://tingono.ai/blog/topic/customer-retention) [Customer Expansion](https://tingono.ai/blog/topic/customer-expansion) ## [Welcome back to the old 'new normal'!](https://tingono.ai/blog/welcome-back-to-the-old-new-normal) The pandemic years (2020 – 2021) can aptly be described as the golden era of SaaS. [![Parry Bedi](https://tingono.ai/hs-fs/hubfs/Parry.jpeg?width=20&name=Parry.jpeg) Parry Bedi](https://tingono.ai/blog/author/parry-bedi) [**](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Ftingono.ai%2Fblog%2Fwelcome-back-to-the-old-new-normal) [**](http://www.linkedin.com/shareArticle?mini=true&url=https://tingono.ai/blog/welcome-back-to-the-old-new-normal) [**](https://www.twitter.com/share?url=https%3A%2F%2Ftingono.ai%2Fblog%2Fwelcome-back-to-the-old-new-normal) June 13, 2022 [Revenue Growth](https://tingono.ai/blog/topic/revenue-growth) [Customer Retention](https://tingono.ai/blog/topic/customer-retention) [Customer Expansion](https://tingono.ai/blog/topic/customer-expansion) ## [How Tingono Solves Customer Retention and Customer Expansion](https://tingono.ai/blog/how-tingono-solves-customer-retention-and-customer-expansion) There are many reasons why investors and executives love SaaS. But one very powerful and often overlooked reason is the potential SaaS creates for compound... [![Parry Bedi](https://tingono.ai/hs-fs/hubfs/Parry.jpeg?width=20&name=Parry.jpeg) Parry Bedi](https://tingono.ai/blog/author/parry-bedi) [**](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Ftingono.ai%2Fblog%2Fhow-tingono-solves-customer-retention-and-customer-expansion) [**](http://www.linkedin.com/shareArticle?mini=true&url=https://tingono.ai/blog/how-tingono-solves-customer-retention-and-customer-expansion) [**](https://www.twitter.com/share?url=https%3A%2F%2Ftingono.ai%2Fblog%2Fhow-tingono-solves-customer-retention-and-customer-expansion) May 23, 2022 [Revenue Growth](https://tingono.ai/blog/topic/revenue-growth) [Customer Retention](https://tingono.ai/blog/topic/customer-retention) [Customer Expansion](https://tingono.ai/blog/topic/customer-expansion) ## [Connecting Tingono, customer retention and recurring revenue](https://tingono.ai/blog/connecting-tingono-customer-retention-and-recurring-revenue) As Parry mentioned in his first blog post, our prior business experience practically goaded us to start Tingono. We love a good challenge; especially one w... [![Sami Kaipa](https://tingono.ai/hs-fs/hubfs/Sami.png?width=20&name=Sami.png) Sami Kaipa](https://tingono.ai/blog/author/sami-kaipa) [**](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Ftingono.ai%2Fblog%2Fconnecting-tingono-customer-retention-and-recurring-revenue) [**](http://www.linkedin.com/shareArticle?mini=true&url=https://tingono.ai/blog/connecting-tingono-customer-retention-and-recurring-revenue) [**](https://www.twitter.com/share?url=https%3A%2F%2Ftingono.ai%2Fblog%2Fconnecting-tingono-customer-retention-and-recurring-revenue) May 19, 2022 [Revenue Growth](https://tingono.ai/blog/topic/revenue-growth) [Customer Retention](https://tingono.ai/blog/topic/customer-retention) [Customer Expansion](https://tingono.ai/blog/topic/customer-expansion) ## [Why Tingono Is Solving Customer Retention and Expansion](https://tingono.ai/blog/tingono-is-solving-customer-retention-and-customer-expansion) The seeds for Tingono were planted roughly five years ago when Sami and I were building our first AI startup, GlimpzIt. [![Parry Bedi](https://tingono.ai/hs-fs/hubfs/Parry.jpeg?width=20&name=Parry.jpeg) Parry Bedi](https://tingono.ai/blog/author/parry-bedi) [**](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Ftingono.ai%2Fblog%2Ftingono-is-solving-customer-retention-and-customer-expansion) [**](http://www.linkedin.com/shareArticle?mini=true&url=https://tingono.ai/blog/tingono-is-solving-customer-retention-and-customer-expansion) [**](https://www.twitter.com/share?url=https%3A%2F%2Ftingono.ai%2Fblog%2Ftingono-is-solving-customer-retention-and-customer-expansion) [Previous](https://tingono.ai/blog/tag/customer-expansion/page/1) [All posts](https://tingono.ai/blog/all) ### Popular Stories [10 Must Read LinkedIn Posts: Customer Success (Mar 2023)](https://tingono.ai/blog/10-must-read-linkedin-posts-customer-success-mar-2023) Apr 04, 2023 [The rise and (totally unnecessary) burnout of Customer Success](https://tingono.ai/blog/the-rise-and-totally-unnecessary-burnout-of-customer-success) Aug 01, 2022 [Reactive to Proactive: How Generative AI Is Reshaping CSM Workflows](https://tingono.ai/blog/reactive-to-proactive-how-generative-ai-is-reshaping-csm-workflows) Jul 11, 2025 ### Popular Tags [Revenue Growth](https://tingono.ai/blog/topic/revenue-growth) [AI / ML](https://tingono.ai/blog/topic/ai-ml) [Customer Retention](https://tingono.ai/blog/topic/customer-retention) [GTM](https://tingono.ai/blog/topic/gtm) [SaaS](https://tingono.ai/blog/topic/saas) [Business Data](https://tingono.ai/blog/topic/business-data) [Customer Expansion](https://tingono.ai/blog/topic/customer-expansion) [Business Metrics](https://tingono.ai/blog/topic/business-metrics) [Automation](https://tingono.ai/blog/topic/automation) [Data](https://tingono.ai/blog/topic/data) [Churn](https://tingono.ai/blog/topic/churn) [startup](https://tingono.ai/blog/topic/startup) [Hiring](https://tingono.ai/blog/topic/hiring) [Risks](https://tingono.ai/blog/topic/risks) [SOC 2](https://tingono.ai/blog/topic/soc-2) [Security](https://tingono.ai/blog/topic/security) > Lorem Ipsum is a simple dummy text used as a dummy text contents. Lorem ipsum will be replaced. Lorem Ipsum is a simple dummy text used as a dummy text contents. Lorem ipsum will be replaced.Lorem Ipsum is a simple dummy text used as a dummy text contents. Lorem ipsum will be replaced. [Terms of Service](https://www.tingono.com/terms) [Privacy Policy](https://www.tingono.com/privacy) Copyright 2026