The benefits of investing in digital CS tools
There have been a number of articles already written about the rise in popularity of Customer Success (CS). So we won’t rehash that topic. Rather, let’s ta...
The rise and (totally unnecessary) burnout of Customer Success
Have you ever stopped to consider the wonder that is a Customer Success Manager (CSM)? I mean, how do they make so many customers successful, anyway?
Welcome back to the old 'new normal'!
The pandemic years (2020 – 2021) can aptly be described as the golden era of SaaS.
When surprises aren’t fun: the pain of customer churn
Surprise! Unless your coworkers are throwing you a birthday party or you’re getting an unexpected raise, surprises are generally not something we embrace i...
How Tingono Solves Customer Retention and Customer Expansion
There are many reasons why investors and executives love SaaS. But one very powerful and often overlooked reason is the potential SaaS creates for compound...
Connecting Tingono, customer retention and recurring revenue
As Parry mentioned in his first blog post, our prior business experience practically goaded us to start Tingono. We love a good challenge; especially one w...
Why Tingono Is Solving Customer Retention and Expansion
The seeds for Tingono were planted roughly five years ago when Sami and I were building our first AI startup, GlimpzIt.