Introducing The Insidious Customer Success Fallacy You Must Know About
Is your Customer Success (CS) team primarily measured against an NPS or CSAT score?
Customer Acquisition? 🔥 Done! So What’s Your Customer Retention Plan?
Have you ever moved to a new city with no one? Or maybe started a new job and want to befriend people in your workplace? Or maybe you started the new year ...
How to Increase Recurring Revenue from Existing Customers: Part 3 of 4
A big part of the hiring process for us at Tingono, and in most places, is hiring for a good cultural fit.
How to Increase Recurring Revenue from Existing Customers: Part 2 of 4
In 1926, Nikola Tesla predicted people would someday walk around with phones in their pockets.
The benefits of investing in digital CS tools
There have been a number of articles already written about the rise in popularity of Customer Success (CS). So we won’t rehash that topic. Rather, let’s ta...
The rise and (totally unnecessary) burnout of Customer Success
Have you ever stopped to consider the wonder that is a Customer Success Manager (CSM)? I mean, how do they make so many customers successful, anyway?
Welcome back to the old 'new normal'!
The pandemic years (2020 – 2021) can aptly be described as the golden era of SaaS.
When surprises aren’t fun: the pain of customer churn
Surprise! Unless your coworkers are throwing you a birthday party or you’re getting an unexpected raise, surprises are generally not something we embrace i...