Yes, you can do better than NPS
The research industry is rife with maxims meant to express a general truth about society.
The rise and (totally unnecessary) burnout of Customer Success
Have you ever stopped to consider the wonder that is a Customer Success Manager (CSM)? I mean, how do they make so many customers successful, anyway?
The value of openly discussing revenue goals
Does your company or business unit openly discuss and track revenue goals? I suspect for many of you the answer is ‘no’.
Welcome back to the old 'new normal'!
The pandemic years (2020 – 2021) can aptly be described as the golden era of SaaS.
Tingono is now SOC 2 Compliant
I’ll admit up front that this is likely our most boring blog post to date. Yet, it’s super important. I’m psyched about both the topic and what it means to...
Data, Data, Data!!!
We’ve all heard that data will drastically change the future of business for the better. We’ve discussed how predictive analytics will drive sustainable bu...
Your best GTM investment during uncertain market conditions?
What’s the old saying? Opinions are like something everyone has…some body part…I’m a bit fuzzy on the details, but you get the point. I think.
When surprises aren’t fun: the pain of customer churn
Surprise! Unless your coworkers are throwing you a birthday party or you’re getting an unexpected raise, surprises are generally not something we embrace i...
The best decision-making model for healthy business growth
Data-driven decision making is all the rage in business. Do you want to fuel growth? Data-driven decision making! But what if there are other viable option...