Becoming Churn Proof
There are endless opinions about how to reduce churn in your business.
The benefits of investing in digital CS tools
There have been a number of articles already written about the rise in popularity of Customer Success (CS). So we won’t rehash that topic. Rather, let’s ta...
The value of quality data
We live in an age of information explosion. The information we receive every day is more than a person would have received in a month 50 years ago!
Lessons from my summer internship with Tingono
I’ve always been fascinated by computers and electronics.
In a PLG world, user experience is everything
To truly understand the ways User Experience (UX) affects your company, you first should understand your company’s growth model.
Yes, you can do better than NPS
The research industry is rife with maxims meant to express a general truth about society.
The rise and (totally unnecessary) burnout of Customer Success
Have you ever stopped to consider the wonder that is a Customer Success Manager (CSM)? I mean, how do they make so many customers successful, anyway?
The value of openly discussing revenue goals
Does your company or business unit openly discuss and track revenue goals? I suspect for many of you the answer is ‘no’.
Welcome back to the old 'new normal'!
The pandemic years (2020 – 2021) can aptly be described as the golden era of SaaS.
Tingono is now SOC 2 Compliant
I’ll admit up front that this is likely our most boring blog post to date. Yet, it’s super important. I’m psyched about both the topic and what it means to...