Reactive to Proactive: How Generative AI Is Reshaping CSM Workflows
Customer Success teams have long relied on dashboards and playbooks to spot churn and drive expansion—but those tools are inherently reactive. They tell yo...
Strategies for Effective Cross-Selling in SaaS Businesses
Introduction Cross-selling is a powerful strategy that allows SaaS businesses to increase revenue, enhance customer value, and improve retention. Different...
How Customer Expansion Can Boost Your Customer Success Strategy
Customer success is not only about retaining your existing customers, but also about growing their value over time. Customer expansion is the strategy of i...
How CSMs Empower Customers to Achieve Value
In today's competitive business landscape, companies strive not only to attract new customers but also to retain and nurture their existing ones.
Creating Business Content that Draws in and Retains Customers
I’m not a data scientist or an engineer.
How to Increase Recurring Revenue from Existing Customers: Part 3 of 4
A big part of the hiring process for us at Tingono, and in most places, is hiring for a good cultural fit.
How to Increase Recurring Revenue from Existing Customers: Part 2 of 4
In 1926, Nikola Tesla predicted people would someday walk around with phones in their pockets.
The benefits of investing in digital CS tools
There have been a number of articles already written about the rise in popularity of Customer Success (CS). So we won’t rehash that topic. Rather, let’s ta...
