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Strategies for Effective Cross-Selling in SaaS Businesses

Introduction Cross-selling is a powerful strategy that allows SaaS businesses to increase revenue, enhance customer value, and improve retention. Different...

How Customer Expansion Can Boost Your Customer Success Strategy

Customer success is not only about retaining your existing customers, but also about growing their value over time. Customer expansion is the strategy of i...

How CSMs Empower Customers to Achieve Value

In today's competitive business landscape, companies strive not only to attract new customers but also to retain and nurture their existing ones.

10 Must Read LinkedIn Posts: Customer Success (Mar 2023)

Good management is important.

Creating Business Content that Draws in and Retains Customers

I’m not a data scientist or an engineer.

How to Increase Recurring Revenue from Existing Customers: Part 3 of 4

A big part of the hiring process for us at Tingono, and in most places, is hiring for a good cultural fit.

How to Increase Recurring Revenue from Existing Customers: Part 2 of 4

In 1926, Nikola Tesla predicted people would someday walk around with phones in their pockets.

The benefits of investing in digital CS tools

There have been a number of articles already written about the rise in popularity of Customer Success (CS). So we won’t rehash that topic. Rather, let’s ta...

The rise and (totally unnecessary) burnout of Customer Success

Have you ever stopped to consider the wonder that is a Customer Success Manager (CSM)? I mean, how do they make so many customers successful, anyway?

Welcome back to the old 'new normal'!

The pandemic years (2020 – 2021) can aptly be described as the golden era of SaaS.

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